## Emotional Intelligence Training for Managers - Brisbane
**In house Emotional Intelligence Training for Managers (Brisbane)**
**Course Outline**
**Overview**
G'day fellow managers! I'm Dr. Marcus Clarkson and I've worked with businesses all over Australia for the last two decades, from small family businesses in Cairns to corporate giants in Sydney. If there's one thing I've learnt from hundreds of conversations with stressed out managers, it's this: technical skills might get you the promotion, but emotional intelligence — having the ability to navigate the emotional and psychological world of the office — keeps you sane and successful in the role.
This immersive training course, is tailored for Australian managers who are committed to building real people skills that make true leadership personally fulfilling rather than eternally draining. We'll be discussing tips and tricks that actually apply to your real world, right here in Australia, workplace, not theoretical concepts that look good on paper but disintegrate when Kevin from accounting has a tantrum about the new software.
The program integrates interactive sessions, local Business case studies and hands on practice. You'll walk away with a tool box packed full of tactics to use from day one and the confidence to deal with whatever emotional curveball your team throws at you next.
**Learning Outcomes**
Participants are ready to: Upon completion of this course, participants will be able to:
Show self awareness by recognising your own emotional triggers and coping mechanisms.
Use active listening to understand team members' concerns and motivations
Formalised techniques to discuss confronting topics that preserves relationships as it deals with performance problems
Identify the signs of emotional intelligence both in team interactions and individual actions
Battle relations with war averse techniques to resolve the beaten path and stuck emotions of men, from the source rather than as symptoms.
Establish safe spaces where team members can share concerns and propose suggestions safely Feel comfortable bringing up concerns and suggestions=Value each other as human Peers treat each other with respect so innovation happens.
Modify your method of communication depending on the person's personality and emotional condition.
To design feedback loops that inspire, rather than demoralise, the members of the team.
**What You Will Learn**
Module 1: Get to know your emotional landscape Understand the own patterns, stress responses, and hot buttons that influence the effectiveness of the leadership. We will learn hands on skills for self regulation in stressful times.
Module 2: Reading the Room Emotional Awareness in Others Gain insight on how to read between the lines to see how others are really feeling, learn how to 'see' under the surface within teams, and identify those in need of support before it becomes an emergency.
Module 3: The Art of Difficult Conversations Master formal techniques for performing discussions, conflict resolution, and giving feedback people can actually hear and act on.
DOs: Understand what makes different types tick, and how to manage them effectively to get the most out of each.
Module 5 – Create Psychological Safety Build an environment of trust in which team members feel comfortable admitting errors, asking questions, sharing information, and addressing concerns and problems – rather than waiting for them to blow up.
Module 6: Conflict Resolution with Emotional Intelligence Be able to actually address the emotional undercurrent of work conflicts and create real resolutions that stick, instead of just plastering over gaping holes in your team with temporary band aids.
Module 7: Contagious Energy and Team Culture Learn how your energy impacts your whole team and creates strategies to keep the right energy going, even when stress is high.
Module 8: Sustainable Leadership Habits Develop routines and processes to support your ongoing strength in emotional intelligence, not just when everything is going well.
**Course Delivery**
The programme is four, half day workshops, spaced over four weeks to allow time in between to practice concepts. Each workshop includes:
Theoretical studies supported by practice exercises gained from the working life
Learning in small groups and from peers
Individual reflection and action planning
Take home resources and tools
**Concluding Remarks**
It's not another academic workshop on leadership that will leave you scratching your head on where to begin to implement the ideas discussed. It's a commonsense, no nonsense program for busy Australian leaders who want real answers to everyday people management problems. You will cultivate the emotional intelligence skills that change how you see yourself from the forehead down "task manager" to the forehead up leader of people.
The return on this training is immediate – better staff relationships, less "workplace drama," and the personal fulfilment that comes from leading as the type of manager people want to work (and stay) for. Your stress will go down, your team will perform better and you will remember why you wanted to be a leader in the first place.
Ready to be the emotionally intelligent leader your team needs? Let's get started.