Emotional Intelligence Training

Emotional Intelligence Training Course Outline

Overview

G'day! I'm Dr Marcus Clarkson and for more than 20 years I've been helping Australian Business maximise potential through better emotional intelligence. This complete course will teach you one of the most important and overlooked skills in today's work arena: the ability to understand, manage and use your emotions to drive the best results.

In my years of working with organisations around the country, from small family operations in regional Queensland to large co operations in Sydney, I've seen first hand how emotional intelligence marks the difference between good results and great leadership. It's not about being soft or too emotional, it is about having practical skills for how to manage workplace relationships, hold one's own under pressure and communicate in ways that actually produce results.

That's a simple fact of life: technical skill might get you in the door, but emotional intelligence is what will determine how far you proceed inside of it. This training fills the gap, giving you real tools and tactics you can use right away at work.

Learning Outcomes

At the end of this course on emotional intelligence, you will be able to:

Recognise and control personal emotional triggers that can sabotage business performance and judgement

Show an increased self awareness and an understanding of their emotional patterns and influence on others within the context of a workplace

Utilise active listening and empathy techniques to create more effective working relationships with workmates and customers

Deploy conflict resolution tools around emotional processes rather than around what's simply being fought over.

Use stress coping methods to think and communicate clearly in high stress situations

Develop assertive communication skills to voice needs and create healthy boundaries, while still respecting and working in partnership with teammates

Build coping strategies to be minimally impacted or to quickly recover from setbacks without loss of performance levels

Fostering the development of an open communication and innovative culture in their teams which create a psychologically safe environment

What You Will Learn

Module 1: Understanding Emotional Intelligence

You will learn about the 4 key domains of emotional intelligence, and complete a full self assessment in order to pinpoint your own specific strengths and potential areas for development. We will dissect an array of workplace situations and why those emotions affect mutual behaviour and decision making.

Module 2: Self Awareness and Self Management

Get to know your emotional patterns, triggers, and physical responses to stress. You'll learn practical strategies for responding to emotional reactions in the moment, such as breathing techniques, re framing approaches, and mindful pause exercises.

Module 3: Social Awareness: Reading Others

Learn to read body language, decode personality types, and notice unspoken team dynamics. You will also practice observation skills, which will help you read the emotional temperature of meetings and conversations.

Module 4: Relationship Management

Embrace those difficult conversations, giving and receiving feedback, and how to motivate others. You'll learn how to match your method of communication to you coworkers' personalities and the context.

Module 5: Emotions and Leadership

Learn to build emotionally intelligent teams, handle change with empathy and use emotional intelligence to enhance performance. This will teach you to not throw the baby out with the bathwater, to balance task focus with people focus well.

Module 6 + 7: Resilience and Pressure

Learn how to recover from criticism, navigate office conflicts, and remain composed under tough conditions. You will develop your own personal plan for further developing your emotional intelligence.

Training Methodology

This series includes interactive discussion and workshop sessions, role play exercises, case study explorations, and individual reflection work. You will role play genuine workplace situations with relevance to the Australian work culture, so practical use can be applied straight away.

The session is rounded off with practice with feedback, peer learning and take home resources for continued development. The course is interactive and highly practical which can be applied in your working context directly.

Concluding Remarks

Emotional intelligence is no longer a nice to have quality, it's a prerequisite for success in today's work environment where relationships are key. In this training, you'll receive a step by step toolkit for understanding emotions, improving relationships, and getting better results in any interaction.

Whether you are aiming high up the career ladder, like to manage people with more success or just seeking to be more effective in your daily work, this programme offers you the skills that matter. You will walk away ready to tackle whatever emotional challenges your workplace throws at you.

This contribution to building your emotional intelligence pays dividends for the rest of your career, because it helps you get along well together, deal with conflict effectively, and lead with competence and compassion.