Communication Training - Sydney

# Communication Training Sydney

## Course Outline

### Overview

Communication is fundamental to any good business relationship I've ever worked on in my time assisting Companies all over Australia. This packed two day course will tackle the core communication problems that today's work places struggle with, from the mining sites of Perth to the office blocks of Melbourne!

Far too often I see incredibly smart, talented people who struggle to communicate ideas clearly, or control a difficult situation with an audience. This is a course that will shift the way participants are as they converse, doubt to certainty, disagreement to agreement.

Our programme is hands on based learning. Instead of inundating people with communication theory, we concentrate on practical tips that people can use in the workplace immediately to solve real life problems. Delegates will be able to work with real workplace scenarios to ensure that the learning translates to performance.

This training format involves using interactive sessions with role plays, peer feedback workshops, and individual coaching opportunities. Every participant is given individualised attention to deal with their own communication issues and maximise their core strengths.

### Learning Outcomes

After taking this communication course, participants will be able to measure their:

**Verbal Communication Proficiency**

Organising your message to be heard and remembered

Modifying approach to reach different personalities and types of people working against you.

Making presentations that persuade and engage

**Active Listening Mastery**

Using sophisticated listening skills to establish trust and empathy

Interpreting nonverbal and body language correctly

Posing pointed questions that reveal underlying problems

**Conflict Resolution Skills**

Taking charge of challenging conversations with confidence and calm.

Turning conflict at work into conversation that works

Giving criticism that leads to constructive change

**Written Communication Excellence**

Writing emails and documents that get results.

Clarifying writing as in directions and policies

Leveraging the power of business writing to solidify business relationships

**Organisational Communication Navigation**

Communicating effectively across hierarchical levels

Establishing influential connections with peers, bosses, and clients

Upward influencing to get support and resources

### What You Will Learn

**Foundation Skills Development** Participants learn the need to knows in creating a message, identifying the audience and getting the message across in a way the audience can understand and connect to.

**Social Skills** Learn how to quickly read people, adjust your strategy on the fly, and rapidly establish rapport with customers, partners, or team members from a variety of cultures, backgrounds, and communication styles.

**Managing Tough Conversations** Gain certainty in conversations at work that you find hard, including performance conversations to conflict resolutions, through tested frameworks that help move the relationship forward.

**Presentation and Influencing Skills** Learn how to present ideas with impact, in a formal presentation or everyday discussion, be heard and supported.

**Digital Communication Mastery** Master the nuance of contemporary office communication, from email etiquette to virtual meeting efficacy to make your message speak across all channels.

**Feedback and Coaching Skills** Develop skills — as a coach and a giver — for politically neutral feedback that fosters an environment of continuous improvement, in which trust grows along with professional relationships.

### Training Methodology

An interactive method to teach clinical skills, we provide experiential learning through practice and reflection. Learners practice realistic work scenarios, receive instant feedback, and have the chance to refine their approach many times before getting back to work.

Individual attention with small group work and the ability to learn from peers makes the experience even richer. The video analysis allows participants to analyse their communication patterns objectively and increases the speed of self correction.

### Concluding Remarks

This communication skill course is an investment in your most valuable asset — you! Technical skills alone are not sufficient in today's workplace where collaboration reigns. The professionals who get ahead are those who can express their ideas clearly, listen profoundly, and manage intractable interpersonal situations deftly.

Participants walk away from this program with tools they can use right away, more confidence, and a clear process for moving forward in their communication development. The skills you will gain here will prepare you for every professional interaction, from everyday conversations to career making presentations.

Strong communication skills are not optional — they are the ticket to your overall professional success and your quality of life at work. This is the training on which to build those skills in a framework that'll last.

Change how you relate, influence and lead by the power of communication.